Family Support Advocate - Lake Forest

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Position: Family Support Advocate
Job Type: Full Time
Salary: $25/hour
Life Span Range: $25/hour - $28.19/hour
Work Location: Lake Forest (South Orange County Family Resource Center)

Don't take our word for it, hear what our employees say! Check out the culture here at All For Kids!

Benefits and Perks:

  • Comprehensive benefits, Medical, Dental, Vision and 401K.
  • Generous PTO, holidays, and wellness days for work-life balance.
  • Growth-focused culture with Elevate University.
  • Competitive employee referral program.
  • Recognized as "DEI Non-Profit of the Year" by the LA Business Journal.
  • Bi-weekly and semi-annual monetary bonuses for Behavioral Health Service Providers that meet specific qualifying criteria. (Clinical Roles Only)

Learn more about the Job:

Provides Family Support/Case Management and Differential Response services for at-risk families, foster/adopt and relative caregivers with children aged birth through eighteen (0-18) years and those who are in crisis, including non-minor dependents ages 18 to 21, who are being served by child welfare or probation agencies and who are under the jurisdiction of the Orange County Juvenile Court; homeless families, unaccompanied homeless youth, and those families at-risk of homelessness; military families; and persons with disabilities.

Responsibilities include assessing families' needs, providing support and crisis intervention, and teaching and empowering families to access community resources and strengthen the problem-solving skills necessary for the safety and stability of their children. Administers assessment tools during client intakes and case closures and presents cases at weekly Case Management meetings. Coordinates with County senior social workers and multiple service providers to prevent abuse and out-of-home placement care. The Family Support Advocate (FSA) is located at the Family Resource Center (FRC) and provides support, referrals, advocacy, case management, and strengths-based assessments to families in their homes, at the office, in schools, or at other community locations.

Job Responsibilities:

  • Support effective coordination of services among service providers.
  • Promote knowledge of and provide linkages to resources, services, and opportunities to improve self-sufficiency and
  • Support families in following through with recommended services.
  • Attend CMT meetings, present cases at CMT meetings, track all outreach efforts, and coordinate and communicate with the FRC Coordinator and CMT members.
  • Takes the lead in the planning and execution of FRC events, Life Skills workshops, and special projects.
  • Takes leadership in the facilitation of client basic needs assessment and linkage to emergency assistance resources.
  • Attend all required meetings and trainings.
  • Administer all AFK and FaCT-approved measurement tools.
  • Data entry into the FaCT database (VistaShare) and Welligent.

General

  • Maintains confidentiality in matters of agency operations, personnel, and clients.
  • Maintains positive communications with all clients, agency and FRC staff and supervisors, partners, funders, volunteers, interns, and visitors.
  • Proficient in MS Word, Excel, PowerPoint, and Outlook.
  • Maintain files, logs, and other records in an audit-ready condition as required by the agency or funder.
  • Support agency initiatives related to Trauma-Informed, Resilience-Oriented Care (TIROC) and Diversity, Equity, and Inclusion (DEI).
  • Produces high-quality, family support documentation and client success outcomes.
  • Exercises good judgment in the performance of duties and responsibilities.
  • Supports existing agency policies, principles, mission, and Continuous Quality Improvement (CQI) protocols.
  • Weekly schedule includes evenings and some weekends.
  • Proof of COVID-19 Vaccination.
  • Other related duties as assigned.

Job Qualifications:

  • Option One: Bachelor's degree in human services, psychology, social work, or related field from an accredited university and a minimum of 1 year of experience in working with children and families in crisis situations
  • Or
  • Option Two: A minimum of 3 years' experience in working with children and families in crisis situations, i.e., domestic violence, child abuse, homelessness

Additional Requirements

  • Proficiency in English and Spanish is required.
  • Capable of relating well to individuals from diverse backgrounds, cultures, varied incomes, and education levels.
  • Knowledge of public and private social services agencies.
  • Ability to work in a multi-cultural environment.

DIVERSITY, EQUITY AND INCLUSION (DEI)

Diversity is a core value at All For Kids and in the Behavioral Health program. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all staff, and people leaders. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design and deliver solutions. We value inclusivity and support our employees' diverse needs.

While performing the duties of this job, the employee is regularly required to stand or sit; walk; use hands and talk or hear. Fine motor skills such as typing, and the use of a computer mouse is required. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. If you are unable to perform any of the above abilities and require special accommodations to do so, please advise your recruiter. We're dedicated to fostering an environment where everyone can excel.