Make a difference at All For Kids, an award-winning non-profit named a "Best Place to Work" by the Los Angeles Business Journal. For over 100 years, we've been transforming lives by nurturing child well-being through innovation, inclusivity, and compassion. Join us and help create a world where every child can thrive - your impact starts here!

Position: Information & Referral (I&R) Specialist
Job Type: Full-Time
Salary: $24/hour
Life Span Range: $24.00/hour - $27.19/hour
Work Location: Huntington Beach (Oakview Family Resource Center)

Don't take our word for it, hear what our employees say! Check out the culture here at All For Kids!

Benefits and Perks:

• Comprehensive benefits, Medical, Dental, Vision and 401K.
• Generous PTO, holidays, and wellness days for work-life balance.
• Growth-focused culture with Elevate University.
• Competitive employee referral program.
• Recognized as "DEI Non-Profit of the Year" by the LA Business Journal.
• Bi-weekly and semi-annual monetary bonuses for Behavioral Health Service Providers that meet specific qualifying criteria. (Clinical Roles Only)

Learn more about the Job:

The Information & Resource (I&R) Specialist conducts initial client intakes using funder and agency assessment tools and provides information and resources to families and community service providers who call, email, or visit the Family Resource Center (FRC). The position requires strong intake and communication skills to meet the diverse needs of the community, as well as knowledge of local community resources and programs. The I&R Specialist also assists in coordinating, promoting, and implementing FRC Programs. The I&R role consists of providing day-to-day operational support to the FRC Coordinator and the overall functioning of the FRC, including general facility oversight and the timely coordination of information and messages to FRC staff and community partners. The I&R Specialist is located at the Family Resource Center and meets with families in community locations, as needed.

Job Responsibilities:

• Provide coordinated information, referral, and family advocacy services to assist families in crisis situations, such as those with immediate needs for shelter, basic needs, healthcare, etc.
• As the FRC's first point of contact with the community, the I&R Specialist conducts an initial intake and coordinates resource and referral information in a prompt and courteous manner for individuals and families seeking support.
• Maintains a comprehensive understanding of local resources and establishes collaborative relationships with other agencies to maximize the effective delivery of services.
• Network with other providers to expand your knowledge of resources and better serve the community.
• Maintains the FRC's welcoming appearance, including public areas where information and resources are available for the community.
• Provide strengths-based support and advocacy to assist families in identifying resources and services to address identified needs. Collaborates with FRC staff and Case Management Team to provide linkage and referrals to clients.
• Provides case management and family advocacy support to a caseload of up to 20 clients per year.
• Attends and presents cases to the Case Management Team.
• Administer evaluation tools as required by this agency and the funder.
• Identifies appropriate community resources, ensuring they are culturally and linguistically appropriate.
• Advocate for clients as needed, i.e., with CalWORKs, MediCal, schools, courts, and other systems that clients interact with.
• Administer evaluation tools, data entry, and data collection, and maintain referral logs, charts, and other records as required by the agency or funder.
• Performs various office coordination duties that support FRC initiatives and program goals, including facilitating positive collaborative working relationships with staff, community partners, and volunteers. This may include planning and executing FRC events or programs requiring leadership skills. Demonstrates good judgment and effective communication in teamwork and problem solving of day-to-day issues.
• Supports the FRC Coordinator in training and supervising high school and college interns.
• Responsible for coordinating the scheduling and registration of classes and workshops, developing the FRC calendar, brochures, flyers, and other materials that promote FRC services. Assists in coordinating outreach efforts, which promote community participation in the FRC programs. including distribution of materials to community providers and volunteers.
• Ability to work in a high-volume office environment and organize workload to comply with deadlines and priorities.
• Attends community meetings and/or agency/collaboration meetings/trainings assigned.
• Supports agency initiatives related to Trauma-Informed, Resilience-Oriented Care (TIROC) and Diversity, Equity, and Inclusion (DEI).

General

• Maintains confidentiality in matters of agency operations, personnel, and clients.
• Maintains positive communications with all agency staff, clients, and visitors.
• Supports existing agency policies, principles, and mission.
• Exercises good judgment in the performance of duties and responsibilities.
• Other related duties as assigned

Job Qualifications:

• Minimum of a High school diploma or equivalent, one (1) year of customer service experience working directly with the public, and computer competency (i.e., knowledge and ability to use computers and related technology).
• Demonstrated ability to work with a diverse socioeconomic and multicultural/ethnic population with sensitivity and respect.
• Highly proficient in Microsoft 365, Outlook, Word, Excel, and PowerPoint.
• Strong organizational and follow-through skills, as well as excellent verbal/written communication skills.
• Valid California "Class C" Driver's License required.
• Bilingual - English/Spanish, with proficiency in English required.

DIVERSITY, EQUITY AND INCLUSION (DEI)

Diversity is a core value at All For Kids and in the Behavioral Health program. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all staff, and people leaders. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design and deliver solutions. We value inclusivity and support our employees' diverse needs.

While performing the duties of this job, the employee is regularly required to stand or sit; walk; use hands and talk or hear. Fine motor skills such as typing, and the use of a computer mouse is required. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. If you are unable to perform any of the above abilities and require special accommodations to do so, please advise your recruiter. We're dedicated to fostering an environment where everyone can excel.