Make a difference at All For Kids, an award-winning non-profit named a “Best Place to Work” by the Los Angeles Business Journal. For over 100 years, we’ve been transforming lives by nurturing child well-being through innovation, inclusivity, and compassion. Join us and help create a world where every child can thrive—your impact starts here!

Position: Information & Referral Specialist
Job Type: Full-Time
Salary: $22 hourly
Work Location: Santa Ana (Family Resource Center)

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Benefits and Perks:

• Comprehensive benefits, Medical, Dental, Vision and 401K.
• Generous PTO, holidays, and wellness days for work-life balance.
• Growth-focused culture with Elevate University.
• Competitive employee referral program.
• Recognized as "DEI Non-Profit of the Year" by the LA Business Journal.

Learn more about your job:

The Information & Resource (I&R) Specialist conducts initial client intakes utilizing funder and agency assessment tools and provides information and resources to families and community service providers who call, email, or walk into the Family Resource Center (FRC). As a human services and customer service provider, the position requires strong intake and communication skills for meeting the various needs of the community and knowledge of local community resources and programs. The I&R Specialist will provide case management and family advocacy for a caseload of up to 20 clients per year. The I&R Specialist also assists in coordinating, promoting, and implementing FRC Programs. The I&R role consists of providing day-to-day operational support to the FRC Coordinator and the overall functioning of the FRC including general facility oversight, and the timely coordination of information and messages to FRC staff and community partners. The I&R Specialist is located at the Family Resource Center and meets with families in community locations, as needed.

Duties and Responsibilities:

Assist families in crisis situations such as immediate need for shelter, basic needs, healthcare, etc., by providing coordinated information and referral and family advocacy services.

• As the FRC’s first point of contact to the community, the I&R Specialist conducts an initial intake and coordinates resource and referral information in a prompt and courteous manner for individuals and families seeking support.
• Maintains a comprehensive understanding of local resources and establishes collaborative relationships with other agencies to maximize the effective delivery of services. Networks with other providers to expand resource knowledge to better serve the community. Maintains the FRC’s welcoming appearance including public areas where information and resources are available for the community.
• Provide strengths-based support and advocacy to assist families in identifying resources and services to address identified needs. Collaborates with FRC staff and Case Management Team to provide linkage and referrals to clients.
• Provides case management and family advocacy support to a caseload of up to 20 clients per year
• Attends and presents cases to the Case Management Team
• Administer evaluation tools as required by this agency and the funder
• Identifies appropriate community resources ensuring they are culturally and linguistically appropriate
• Coordinates service delivery with other service providers
• Advocate for clients as needed, i.e., with CalWORKs, MediCal, schools, courts, and other
  systems that clients interact with
• Administer evaluation tools, data entry and data collection, maintains referral logs, charts and other records as required by agency or funder.
• Maintains files, logs, charts, and other records in audit condition as required by agency or funding source
• Performs various office coordination duties which support FRC initiatives and program goals including facilitating positive collaborative working relationships with staff, community partners and volunteers. This may include the planning and execution of FRC events or programs requiring leadership skills. Demonstrates good judgment and effective communication in teamwork and problem solving of day-to-day issues.
• Supports FRC Coordinator in the training and supervision of high school and college interns.
• Responsible for coordinating the scheduling and registration of classes and workshops, developing the FRC calendar, brochures, flyers and other materials, which promote FRC services. Assists in coordination of outreach efforts, which promote community participation in the FRC programs. including distribution of materials to community providers and volunteers.
• Ability to work in a high-volume office environment and organizes workload to comply with deadlines and priorities. Provides administrative support to the FRC Coordinator including typing, composing, and editing of FRC documentation.
• Attends community meetings and/or agency/collaboration meetings/trainings assigned
• Supports agency initiatives related to Trauma Informed, Resilience-Oriented Care (TIROC) and Diversity, Equity, and Inclusion (DEI)

General:

• Maintains confidentiality in matters of agency operations, personnel, and clients
• Maintains positive communications with all agency staff, clients and visitors
• Supports existing agency policies, principles, and mission
• Exercises good judgment in performance of duties and responsibilities
• Proof of Covid-19 Vaccination
• Other related duties as assigned

Job Qualifications:

• Minimum of an Associate’s Degree in a human services or administrative field and 1 -2 years of direct service with families, customer service, and administrative support in a community, business, or human services organization
  or a high school diploma/GED; and 3 -5 years of direct case management experience with families, customer service, and administrative support in a community, business, or human services organization
• Demonstrated ability to work with a diverse socioeconomic and multicultural/ethnic population with sensitivity and respect
• Highly proficient in Microsoft 365, Outlook, Word, Excel, and PowerPoint
• Strong organizational and follow-through skills, as well as excellent verbal/written communication skills
• Valid California “Class C” Driver License required
• Bilingual – English/Spanish, with proficiency in English required